REFUND + RETURNS POLICY
If the item you have received is faulty or has arrived damaged, please contact us immediately. You will need to return the item to us for inspection (at you own cost) and we will organise a replacement (or credit) for you as per our obligations under the Consumer Guarantees Act.
Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Non-returnable items include Gift Cards/Vouchers.
We are unable to offer change of mind returns or refunds/exchanges for for our SALE items. If for any other reason you are unhappy with your item, please contact us with seven days.
To complete your return, we require a receipt or proof of purchase.
There are certain situations where only partial refunds are granted (if applicable)
- Book with obvious signs of use
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 14 days after delivery
All garment tags must be still attached to the item. We accept footwear returns if they are in their original, undamaged shoeboxes.
This return policy excludes food, earrings, skincare, personal care items, furniture and items on sale unless faulty.
We do not issue refunds for change of mind so please choose carefully!
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Only regular priced items may be refunded, unfortunately sale items cannot be refunded/returned or exchanged.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org and send your item to: 58 Devon Street West, TKI, New Plymouth 4310, New Zealand.
To return your product, you should mail your product to: 62 Devon Street West, TKI, New Plymouth 4310, New Zealand
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
The item must be sent back using a track and trace method, as the item is your responsibility until it reaches Little Haus. Once we receive your item an email will be sent to confirm your refund or new item shipping details.
If you paid with LAYBUY
If you paid for your order via our Laybuy service, you may need to allow 5 additional working days for your refund to be processed. This is so Little Haus can get in touch with the Laybuy team to arrange the refund. Once we have confirmed that Laybuy will refund you, Laybuy will process the payment back onto your debit or credit card linked to your Laybuy account and they will adjust or cancel your payment schedule as necessary. This payment is subject to Laybuy's processing times. We cannot process any exchanges for items purchased on Laybuy.